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Verification codeīefore logging in to your account, you may be asked to enter a code sent to your recovery email address or phone number.Thanks to the integration of SimpleLogin into the encrypted Proton ecosystem (new window), you can easily link your Proton and SimpleLogin accounts. This can happen if you use another VPN service (not Proton VPN), Tor, or if you are on the same network as someone who has been blocked by Proton for violating our terms and conditions (for example, if you use your work or college WiFi). It is also possible for our automated systems to lock you out of your account in error.

Keylogger: Your computer or your mobile phone was compromised by malware.

Phishing: You entered your password on a website designed to look like Proton Mail.

Your password can’t be leaked from Proton Mail because Proton Mail never stores your password.

Leaked shared password: If you used your Proton Mail password with a different service, your password might have been leaked or sold if the other account was breached.

How was my account compromised?Īn attacker may get your password through one of these methods: You will be unable to read or send emails until you do this, although emails will still be received into your account.ĭepending on the circumstances, we may put one or both of these restrictions in place. We may require you to change your password once you have logged in to your account. We may prevent all sign-ins to your account until you can prove your identity with a verification code sent to your recovery email address or phone number.Ģ. If we think it necessary, Proton Mail may take additional measures to block the potential attacker:ġ. Proton Mail’s security systems automatically detect and flag suspicious behavior that might indicate an attacker is trying to access your account.